Emotional Intelligence Domains and Competencies



  • Emotional self-awareness: Reading one’s own emotions and recognizing their impact; using ‘gut sense’ to guide decisions
  • Accurate self-assessment: Knowing one’s strengths and limits
  • Self-confidence: A sound sense of one’s self worth and capabilities


  • Emotional self-control: Keeping disruptive emotions and impulses under control
  • Transparency: Displaying honesty and integrity; trustworthiness
  • Adaptability: Flexibility in adapting to changing situations or overcoming obstacles
  • Achievement: The drive to improve performance to meet inner standards of excellence
  • Initiative: Readiness to act and seize opportunities
  • Optimism: Seeing the upside in events

Social Competence: These capabilities determine how we manage relationships.

Social Awareness

  • Empathy: Sensing other’s emotions, understanding their perspective, and taking active interest in their concerns
  • Organizational awareness: Reading the currents, decision networks, and politics at the organizational level
  • Service: Recognizing and meeting follower, client, or customer needs

Relationship Management

  • Inspirational leadership: Guiding and motivating with a compelling vision
  • Influence: Wielding a range of tactics for persuasion
  • Developing others: Bolstering others’ abilities through feedback and guidance
  • Change catalyst: Initiating, managing, and leading in a new direction
  • Conflict management: Resolving disagreements
  • Building bonds: Cultivating and maintaining a web of relationships
  • Teamwork and collaboration: Cooperation and team building

Source: Primal Leadership, Learning to lead with emotional intelligence. Daniel Goleman, Richard Boyatzis and Anne McKee