Can artificial intelligence truly be empathic? Drawing on the latest research, mediator Michael Lardy explores what AI can and cannot do when it comes to empathy, emotional intelligence, and conflict resolution, and what these developments may mean for the future of mediation.
Good News about Emotional Intelligence (as it relates to AI)
As artificial intelligence transforms the workplace, what uniquely human skills will become more valuable? Drawing on research from Microsoft, the BBC, and a large meta-analysis of emotional intelligence studies, Daniel Goleman argues that emotional intelligence, adaptability, and self-awareness will remain essential for career success in an AI-powered world.