Research suggests that even an unused phone can subtly reduce feelings of closeness and connection. This article explores how the objects around us shape the architecture of conversation, why shared attention matters, and how small design choices can support deeper listening, empathy, and understanding.
Empathy Circles: A Path to Understanding in Times of Political Division
Embrace Empathetic Listening with Perspective-Getting
What if the key to empathy isn't imagining what someone else is experiencing, but asking and listening deeply enough to find out? Drawing on the work of Stanford psychologist Jamil Zaki, this article explores the shift from perspective-taking to perspective-getting and how it can transform our conversations and relationships.
Empathic Listening 101
What does it mean to truly listen empathically? This introductory guide explores six core listening practices: presence, following the speaker's lead, encouragement, empathizing, clarification, and summarizing. Together, these skills help people feel heard, understood, and connected while reducing misunderstanding and conflict.
Empathy over the Phone
Empathy over the phone can be more challenging than in person, but it is still possible to create connection, understanding, and trust. In this practical article, Doug Wojcieszak shares simple techniques for conveying empathy during difficult phone conversations, including active listening, reflecting understanding, expressing concern, and following through on commitments.
Holding Space
Holding space is one of the most powerful gifts we can offer another person. It means remaining present, attentive, and nonjudgmental while someone shares their experience. Rather than fixing, advising, persuading, or evaluating, we create room for another person to feel heard, understood, and accepted.