Empathy Practices

What's the Difference Between Assertiveness and Aggressiveness?

By Jeremy Pollack, Pollack Peacebuilding Systems

Assertiveness is the ability to express your thoughts, needs, and opinions in a respectful and confident manner, while still considering other people’s perspectives. It is an essential quality for effective communication, conflict resolution, and building healthy relationships at work. But, it's crucial to differentiate between assertiveness and aggression.

Assertive individuals possess several key traits and behaviors that distinguish them in the workplace. These enable them to express their needs without resorting to aggression. Some of these behaviors and traits include: Confidence and Self-awareness, Active Listening Skills, Emotional Intelligence and Empathy, Calmness and Emotional Control, A Solution-Oriented Mindset, and setting boundaries in a respectful but clear way. These don’t sound aggressive, right? There’s no bullying, yelling, or manipulating.

Assertiveness is a healthy middle ground on the spectrum between avoidance and aggression. It’s the middle way, and ultimately the healthy way to communicate about your needs while considering other people’s needs as well.

This insightful short video on You Tube is worth watching!

Why Does Empathy Matter in Forgiveness?

By Emily J. Hooks

Empathy is the ability to walk a mile in another’s skin; to consider life from their perspective. It involves both an intellectual capacity to imagine and an emotional attunement to their experience. Empathy is an integral part of forgiving others and the self.

Forgiving Others

Let’s first look at why empathy matters when forgiving someone we perceive to have caused harm to us or somebody we love. For many, finding empathy for those who have hurt us is understandably difficult. No one wants to take the point of view of someone whom they resent or fear. Why would anyone want to envision the life of an abuser or a person whose values fundamentally differ from our own?

In The Power of Forgiveness, I talk about the skills we need to become forgiving.

  • Understand Your Story

  • Experience Your Emotional Pain

  • Cultivate Empathy

  • Learn to Release Judgment

It turns out that we can only get so far through the process without empathy. We can deconstruct and reimagine the stories we have about what happened; we can nurture and release our emotional pain; we can learn that our judgments stand in the way of freedom. But, it is almost impossible to fully release those judgments without an authentic appreciation for why the people who caused harm might have made the choices they made.

An important aspect of forgiving others involves allowing ourselves to open to the suffering of the other. To motivate willingness to do this, it is helpful to remember that you are not doing it for them. You are doing it for your liberation. The compassion that emerges can only open your heart to a more vibrant and full existence. And, while your forgiveness may or may not contribute to their healing, it is not and should not be your primary driver (or deterrent).

As you reflect on what this could look like for you, it can help to recognize that people who mistreat others are acting from, or reacting to, their own injury. And, while it can feel very personal, it is not. You were the unfortunate recipient of a transgression that was likely inevitable, with or without you.

Empathy and Self-forgiveness

It is theorized that human beings developed the capacity to empathize, at least in part, to enable us to anticipate the consequences of our conduct and the impact of that conduct on others. Essentially, it is a tool that provides insight into socially acceptable behaviors and the cost of violating social norms.

When individuals do something that hurts another person, they can react in several ways: indifference, minimization, guilt, shame. If the wrongdoer has the ability to empathize, they will be able to picture/feel the events that unfolded from other points of view. Even if they don’t evaluate what happened the same, they are more likely to feel bad for the impact and take corrective action. These conciliatory behaviors, in turn, ameliorate the guilt, making self-forgiveness more likely. Someone who cannot see circumstances from other vantage points has a much harder time recognizing either the need for self-forgiveness or a path forward through self-healing.

Why Empathy Is Challenging

People have varying aptitudes to empathize. But it is not, as popular culture might have you believe, a mystical ability. Some of us grew up in an environment where perspective-taking was valued, and others did not. In truth, almost anyone can quite quickly learn if they are willing.

One reason people vehemently resist empathy is good, old-fashioned annoyance.  It’s frustrating to think that part of finding our freedom demands that we extend any level of grace to those who seem responsible for suffering. This is why forgiveness is not a choice we make only once but a choice we have to make repeatedly along the journey. It may not be fair, but that doesn’t make it not so.

Another source of resistance is a lived or intuitive sense that opening to an empathic experience can be emotionally demanding. At first, it requires bravery to connect with the anguish of others intentionally. We have to choose what matters most and what we are willing to do to discover our true inner strength. Be patient and gentle and take the next step forward. I am in awe of the human capacity for courage when it matters most.

Exercise: Cultivating Empathy

Here’s an exercise to help demonstrate. Close your eyes and bring to your mind’s eye the image of someone utterly unlike you. Maybe they are standing on the side of the road, ruddy from the sun’s constant companionship, ragged and tired, begging for money from passersby. Or, maybe it is somebody you recently read about who committed an unthinkable crime. Take your time and visualize them in as much detail as you can.

Notice how your body responds to the imagery.

Now, ask yourself, what would have happened to cause you to be in that position? If you’re like most, your first thought will likely be an indignant, I would never; I can’t even… That’s cheating. Answer the question. What happened to you that led you to such profound despair?

Go back in time and imagine what living was like one year ago. Now five, ten. What were your parents like? Did they have to ability to demonstrate morality or fairness? Did they show you tenderness or even passing regard?

Now, visualize the person the day they were born. Are they different from your child or the child of a friend? Probably not. They had the same vulnerability, the same innate needs, and the same intrinsic curiosity and joy as we all do.

Check in with your body again and notice if/how your sensory experience has changed.

If you’re sincere and take your time, you will have embodied our common humanity—empathy—if only fleetingly. You will discover that we are all responding to life with the inner and outer resources available to us. We are doing the best we can to navigate our path through a sometimes seemingly senseless existence. What a gift you possess to have the awareness to choose healing and wholeness over suffering. That is not a gift we all receive.

Don’t be disheartened from starting the forgiveness journey if you feel confident you cannot develop empathy or compassion for the person you need to forgive. Most people can’t imagine being able to forgive at the beginning of the process. You can make significant progress regardless, and you may find when the time comes that it isn’t as unimaginable as it now seems.

When we elicit empathy for the sorrow that has shaped so many human experiences, we generate compassion for the shared human condition. Empathy makes the possibility of forgiving ourselves and others concrete because it broadens our perspective. When we empathize, we can see that, had we lived someone else’s life, we might have made the same choices as they have made. This is connection at the most fundamental level.

About Emily

I have spent the last decades focused on a healing journey centered on forgiveness. I studied spiritual and religious texts from around the globe. I studied psychological theory and practice. Most importantly, I forgave everyone who had ever caused me harm. I forgave myself for the pain I had caused.

Through this work, we can all find love, compassion, and empathy for others. It is possible to both mourn the loss of what was not and fully embrace what was, accepting that struggling against the past only causes more suffering. 

My first book, The Power of Forgiveness: A Guide to Healing and Wholeness, was published in 2017. Today, I share my story and a message of healing through forgiveness. One of my favorite things to do is facilitate workshops and seminars because I get to see that a-ha moment in peoples’ eyes. A lightbulb goes off, and they can finally see why they resisted their own healing for so long. 

I believe as we heal, the world heals. I believe our purpose is to contribute to the evolution of human understanding. We all matter.

https://emilyjhooks.com/about/

Empathic Listening 101

Empathy is a critical component of effective communication and building strong relationships. Listening empathically is a powerful tool that can help us connect with others on a deeper level, foster understanding, and reduce conflict. However, it's not always easy to listen empathically, as it requires us to set aside our own thoughts and opinions and be fully present in the conversation.

To listen empathically, the first step is to be present in the moment. This means putting aside any distractions, such as electronic devices, and focusing solely on the person who is speaking. It's also important to be attentive and alert, observing the speaker's tone of voice, body language, and facial expressions.

Once we have established a sense of presence, the next step is to follow the speaker's lead. This involves allowing them to guide the conversation, without interrupting or changing the subject. We must also avoid making assumptions about what the speaker is trying to say and instead allow them to express themselves fully.

Encouragement is also critical when listening empathically. We can do this by using open-ended questions to encourage the speaker to share more about their thoughts and feelings. Examples of such questions include "Can you tell me more about that?" or "What else comes to mind when you think about that?"

Empathizing is another key component of empathic listening. It involves acknowledging the speaker's emotions and validating their feelings. One way to do this is to reflect back what we hear using phrases like "It sounds like you're feeling frustrated" or "I can see why you would be upset about that." This helps the speaker feel heard and understood.

Clarification is also important in empathic listening. It involves asking questions to ensure that we understand what the speaker is saying accurately. This helps to avoid misunderstandings and allows us to gain a deeper understanding of the speaker's perspective.

Finally, summarizing what we have heard is an essential step in empathic listening. It demonstrates that we have understood the speaker's perspective, even if we do not agree with it. Using phrases like "So, if I understand correctly, you're saying..." or "It sounds like you feel..." can help to summarize the key points of the conversation.

While listening empathically can be challenging, the rewards are significant. It can help us build stronger relationships, promote understanding and reduce conflict. By following the steps outlined above, we can become better listeners and more empathetic communicators.

The Importance of Empathy

From LifeHacker (http://lifehacker.com/)

With an increasingly polarized and divided world, we need empathy more than ever before. Too often we are talking at each other, unable to listen and jumping to entirely wrong conclusions. Communication is fast becoming a stressful endeavor, which instead of connecting us, is increasing separation. So, what is empathy? We seem to have let go this most basic human characteristic. There are so many misconceptions around this simple and essential quality we seem to have forgotten. Learn more about empathy and how to develop it…

Some of the posts in relation to this video on You Tube:

Enrique Sanchez: “Empathy should be taught at every educational level because that's the key for living in harmony with the world. Empathy not only involves humans but also animals and every living creature and mother earth.”

Maureen O’Connell: “Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.”

BendingBananas: “Seriously, a lot of people could really use a good dosage of empathy. Imagine how much nicer everyone would be!“

Dakota Rose: “What a beautiful thing Empathy is. This video was great! Whoever made this did a good job creatively capturing the idea of empathy. Good work.”

What is Empathy?

NVC Lifehacks 51: Negotiating a time out

By Shantigarbha of Seeds of Peace,

In this Life Hack we explore ways of creating space for self-empathy when your emotional fuel tanks are low. We suggest practicing negotiating a time out with your loved ones so that they know what's going on before things get out of hand.

Seeds of Peace offer Nonviolent Communication training, courses, and events both online and in Bristol and the South West.

https://seedofpeace.org/

Empathy over the Phone

by Doug Wojcieszak,

I just completed a Sorry Works! training for a senior living community on the West Coast, and was asked a great question: "How do you convey empathy over the phone?

At Sorry Works, we spend a lot of time teaching empathetic communication skills to healthcare professionals, and the basic messaging includes good body language, using words like "sorry," listening, and then calling someone or putting a plan into action to address the needs of the patient or family.

Conveying empathy over the phone can be more challenging. Body language, eye contact, and appropriate touches (hand on arm, hugs, etc) are not possible. In-person meetings almost always beat phone calls, but phone calls can still be good. Think about it...for us older folks we know the value of talking over the phone versus the now popular methods of texting, messaging, and e-mail. You can absolutely connect with a person during a phone call. The human voice is powerful.

Some tips for difficult phone calls: When having a potentially challenging conversation on the phone, remember to take time. Don't sound rushed or give the caller the belief they are being hurried off the phone call. Give it a good five minutes, at least. Really take the time to listen, and since you don't have the advantage of body language occasionally interject small verbal cues such as "OK," "uh-huh," and "go on" to let the other person know you are listening. At some point you may stop the conversation with the following statement, "Mrs. Smith, I want to make sure I heard you correctly, so I am going to repeat what you said...X...X..X....did I hear you correctly?" Repeating words back is a great way for folks to feel heard.

When folks are upset, have a complaint, etc, don't forget to say sorry or show concern in other ways ("that's terrible...I am sorry you are upset"). Formulate an action plan with a measurable next step ("Can I call you with an update at 8am tomorrow morning?). Make sure you have contact information for the caller. Finally, thank the person for calling and sharing their concerns. Patients and families are the reason you have a job.

Now, if a person wants to keep talking and talking, and talking some more, or is pelting you with a circular conversation (repeatedly making the same point or complaint), it is OK to tactfully conclude the discussion: "Mrs. Jones, I have heard your concern about X and have committed to a plan of action.....is there anything else you need help with? I do need to see other patients..."

Lastly, if you don't have time for a quality phone call because there are more pressing or emergent matters, say something like this, "Mr. Watson...thank you for calling me...I can't give you the time you deserve right now...can I call you back at 2pm today?" Most folks will understand. However, you have to follow through on your commitment.

Doug Wojcieszak, Founder and President
Sorry Works!
618-559-8168 (direct dial)
doug@sorryworks.net

Kid tears card as powerful gesture on path to resolution facilitated by teacher!

In this short video, John Ford, producer of The Empathy Set of Cards, interviews guest Nona Ikeda about her experience using the cards to resolve a conflict between two students at a Charter School in Northern California.

To watch the full interview from which this portion is extracted, click here.